Los Angeles turns to AI to give public benefits enrollment a boost

Route Fifty Article by Kaitlyn Levinson, Reporter, Route Fifty

A chatbot tool launched in Los Angeles County looks to help case workers more quickly and efficiently get vulnerable residents linked to social services.

A pilot program in Los Angeles County looks to streamline workflows for case workers tasked with linking people to public benefits programs by leveraging an artificial intelligence-enabled chatbot. 

Amplifi (formerly Imagine LA), a nonprofit dedicated to reducing homelessness and poverty in Los Angeles, is launching the chatbot for benefit navigators with the help of Nava, a public benefits corporation that works with federal, state and local government agencies to address technology challenges. 

The tool is designed to offer users quick information on public benefits programs and tax credits to help caseworkers streamline eligibility determinations for their clients, said Diana Griffin, senior product manager at Nava, speaking during a webinar on the pilot program last week. 

Read Full Article