Nava introduces pilot with Imagine LA: testing an AI chatbot for navigating public benefits

Orange Slices, Press Release

We’re excited to announce that Nava Labs has partnered with Imagine LA — a 501(c)(3) nonprofit dedicated to ending family poverty and homelessness in Los Angeles — to pilot an assistive chatbot powered by a large language model (LLM). The chatbot is designed to connect case managers to trusted information about benefits and tax credits that could support the people they serve.

This work builds on over a year of research and feedback from diverse stakeholders, a range of experiments, and Imagine LA’s 18-plus years of providing direct social services. The pilot is part of a broader Nava Labs initiative to explore how generative AI can enhance access to public benefits and reduce administrative burdens.

What we’re doing

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